Shipping & Returns
Last Updated: May 28, 2026
1. Shipping Logistics & Fees
We operate a hybrid fulfillment network to handle different product tiers with appropriate care:
Items like task lights, chronograph watches, and apparel are printed or packed at our central hub and dispatched within 24 hours. Delivery takes 3-5 business days.
Shipping Fee: Flat ₹1,200 per order.
Original oil paintings and fine drawings require climate-controlled packaging and manual security courier routing. Our dispatch curator will call you within 2 hours of payment to finalize a safe delivery date.
Shipping Fee: Flat ₹12,000 per order.
2. Damaged Shipments
In the rare event that an item is damaged during transit:
- Keep all original packaging materials and boxes.
- Take high-resolution photographs of the damage details.
- Email us at support@drawingsbyjarvis.com within 48 hours of receipt. We will organize an immediate return courier and initiate a priority replacement or full refund.
3. Returns & Refunds Policy
Our policy differs based on the type of product acquired:
- Original Fine Art: All sales of original artworks in the Premium Collection are final once delivered and verified by our curator. No returns or exchanges are accepted.
- Retail Essentials: We accept returns for unworn/unused retail items within 7 days of delivery. Return items must be in original boxes with tags intact. Return courier fees are borne by the client unless the item was defective.
Logistics & Support Desk
Have questions about an active shipment or return request? Reach us at:
support@drawingsbyjarvis.com